If you require urgent help outside of our opening hours, or if your dental emergency involves significant pain, bleeding or facial swelling, there are alternative services that can assist when our clinics are closed.
Non-urgent: Leave us a message or book online — we’ll reply when our clinics reopen.
Need medical help advice? Call 13 HEALTH (13 43 25 84).
Urgent medical care: call Triple Zero (000) or attend your nearest hospital emergency department if you experience severe swelling, difficulty breathing, uncontrollable bleeding, or trauma to the face or jaw,
Nearby hospitals that can assist include:
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Redlands Hospital, 16 Weippin Street, Cleveland
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Princess Alexandra Hospital, 199 Ipswich Road, Woolloongabba
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Mater Hospital Emergency, Stanley Street, South Brisbane
Concerns About Your Care
If you have concerns about the dental care you received at our practice, you have the right to make a complaint to AHPRA. This allows AHPRA to review the concern and ensure safe, professional dental care.
To make a complaint:
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Visit the AHPRA Notifications page: https://www.ahpra.gov.au/Notifications/Concerned-about-a-health-practitioner.aspx
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Read the guidance: Understand what types of concerns can be reported and how the process works.
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Submit your notification: You can do this online, by phone, or by post using the contact details provided.
All notifications are treated confidentially and fairly.